Frequently Asked Questions
Everything you need to know about your Sakura Hoseki shopping experience.
What materials are used in Sakura Hoseki jewelry?
We pride ourselves on quality and durability. Most of our pieces are crafted from 18k gold-plated stainless steel or 925 sterling silver, ensuring they are hypoallergenic and tarnish-resistant.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. For international shipping, please allow 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How should I care for my jewelry to maintain its shine?
To preserve the luster of your pieces, we recommend avoiding contact with perfumes, lotions, and water. When not in use, store your jewelry in the provided Sakura Hoseki pouch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.